STORE POLICIES
SHIPPING POLICY
Where We Ship
Morningstar Printing currently offers shipping within Canada and to the United States.
Available shipping services, rates and estimated delivery times are shown during checkout.
Processing Time
Orders require processing before shipment.
Processing time is separate from carrier transit time. Certain products, custom orders, larger orders or unusually busy periods may require additional production time.
When your order ships, available tracking information will be sent using the contact information provided with your order.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Delivery Estimates
Carrier delivery times are estimates unless a service is specifically stated to be guaranteed.
Weather, customs, carrier interruptions and other circumstances outside Morningstar Printing's control may affect delivery.
U.S. Orders
Orders shipped to the United States may be subject to customs procedures, duties, taxes or other charges depending on applicable rules.
Where such charges are not collected during checkout, they are the responsibility of the recipient.
Lost or Damaged Shipments
If tracking shows an unusual delay, loss or damage, please contact us at info@morningstarprinting.com and we will assist with the carrier investigation where appropriate.
Local Pickup
Local pickup may be offered where available.
Customers will be notified when their order is ready for pickup.
Please do not arrive to collect an order until you have received confirmation that it is ready.
RETURNS & EXCHANGES POLICY
We want you to be happy with your Morningstar Collection purchase.
Because many of our products are produced or decorated specifically for each order, our return policy differs from a traditional retail clothing store.
Size Exchanges
If you selected the wrong size, contact us within 14 days of delivery.
A size exchange may be accepted if the item is:
Unworn
Unwashed
Unaltered
Free from stains, odours and damage
Returned in original condition
Customers are responsible for return shipping and any shipping cost associated with sending the replacement item unless the original item was defective or Morningstar Printing made an error.
Replacement sizes are subject to availability.
Please review our Size & Fit Guide before ordering.
Change-of-Mind Returns
Unless otherwise stated, Morningstar Collection apparel is not refundable for change of mind.
Where eligible, we may offer an exchange or store credit at our discretion.
Custom and Personalized Products
Custom, personalized, specially printed, logo-branded or otherwise made-to-order items are final sale once production has begun.
They cannot be returned or exchanged unless they are defective, damaged or produced differently from the approved order.
Damaged, Defective or Incorrect Items
If you receive an incorrect, damaged or defective item, contact us as soon as possible after delivery.
Please provide:
Your name
Order number
A description of the problem
Clear photographs showing the issue
If Morningstar Printing confirms that the item is defective, damaged or incorrectly fulfilled, we will provide an appropriate remedy, which may include replacement, correction or refund.
Non-Returnable Items
Items that have been worn, washed, altered, damaged after delivery or returned in an unsellable condition are not eligible for exchange.
Statutory Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection legislation.
Contact
To request an exchange or report an order issue:
Email: info@morningstarprinting.com
Phone: 647-219-4442
Morningstar Printing
773 Warden Ave. Unit 1B
Scarborough, Ontario M1L 4C2
Canada
COOKIES & EMAIL MARKETING
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Where required, visitors may be given options to manage non-essential cookies.
Customers and website visitors will only receive promotional electronic communications where permitted by applicable law.
Marketing communications will identify Morningstar Printing and provide a way to unsubscribe.
Unsubscribing from promotional communications does not prevent Morningstar Printing from sending necessary transactional messages about an order, payment, pickup, quote or customer-service request.